Padspin Privacy Policy

Effective Date: March 31, 2026

1. Introduction

To The People, Inc. d/b/a Padspin ("Padspin," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services (collectively, the "Platform").

By using the Platform, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

Account Information: Name, email address, phone number, and password when you create an account.
Profile Information: Photos, rental preferences, income details, and employment information provided during the rental application process.
Listing Information: Property details, photos, pricing, and availability provided by landlords.
Payment Information: Credit card or bank account details processed through our third-party payment processor (Stripe). Padspin does not store full payment card numbers.
Communications: Messages exchanged through our Platform, including SMS messages, emails, and in-app communications.
Identity Verification: Government-issued identification and background check information as needed for rental applications.

2.2 Information Collected Automatically

Device Information: Browser type, operating system, device identifiers, and IP address.
Usage Data: Pages visited, features used, search queries, and interaction patterns.
Location Data: Approximate location based on IP address or, with your permission, precise location from your device.
Cookies and Tracking Technologies: We use cookies, pixels, and similar technologies to enhance your experience and analyze usage.

2.3 Information from Third Parties

Rental Listing Platforms: Publicly available property listing information and contact details from platforms such as Zillow, StreetEasy, and Apartments.com.
Background Check Providers: Credit history and background check results (with your consent) for rental applications.
Authentication Providers: Information from Google or other sign-in services if you choose to authenticate through them.

3. How We Use Your Information

We use your information to:

Provide, maintain, and improve our Platform and services
Process rental applications and facilitate lease transactions
Connect landlords with qualified tenants
Send service-related communications, including SMS messages and emails
Conduct outreach to property owners with publicly listed rental properties
Process payments and prevent fraud
Comply with legal obligations
Enforce our Terms of Service
Analyze usage patterns to improve the user experience

4. How We Share Your Information

We may share your information with:

Landlords and Tenants: To facilitate rental transactions, your profile and application information may be shared with the relevant party.
Service Providers: Third-party vendors who assist with payment processing (Stripe), SMS delivery (Twilio), email communications (Mandrill), search (Typesense), mapping (Google Maps), and background checks.
Legal Requirements: When required by law, regulation, or legal process, or to protect the rights, property, or safety of Padspin, our users, or others.
Business Transfers: In connection with a merger, acquisition, or sale of assets.

We do not sell your personal information to third parties for their marketing purposes.

5. SMS and Communications

By providing your phone number or having it publicly listed on rental platforms, you may receive SMS messages from Padspin. For details on our SMS messaging practices, please see our SMS Privacy Policy and SMS Terms and Conditions.

You can opt out of SMS messages at any time by replying STOP.

6. Cookies and Tracking

We use cookies and similar technologies to:

Keep you signed in
Remember your preferences
Analyze traffic and usage patterns
Serve relevant content

You can control cookies through your browser settings. Disabling cookies may affect Platform functionality.

7. Data Security

We implement reasonable technical and organizational measures to protect your information, including encryption, access controls, and secure data storage. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your information for as long as your account is active or as needed to provide services. We may retain certain information as required by law or for legitimate business purposes, such as resolving disputes and enforcing agreements.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

Access the personal information we hold about you
Correct inaccurate or incomplete information
Delete your personal information (subject to legal exceptions)
Opt out of certain data processing activities
Port your data to another service

To exercise these rights, contact us at support@padspin.com.

California Residents

Under the California Consumer Privacy Act (CCPA), California residents have additional rights, including the right to know what personal information is collected, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell personal information.

10. Children's Privacy

Our Platform is not intended for children under 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will delete it promptly.

11. Third-Party Links

Our Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties and encourage you to review their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. For material changes, we may notify you via email or Platform notification.

13. Contact Us

If you have questions about this Privacy Policy, contact us at:

Padspin (To The People, Inc.) Email: support@padspin.com